23.10.2023 - Aunt

Customer

My aunt is a divorced woman with 40-50 age bracket. Not a technical person.

Interview

— Nowadays, we all have phones and can take pictures of anything at any time. Tell me how you store your photos, specifically the process from the moment you take them.

— I set up automatic synchronization using Google Photos.

— Do you pay for this?

— I use the most basic plan. It's enough for me. (100 Gb/month - 45 UAH/month - 1 USD/month)

— Do you store your photos anywhere else?

— No, only Google Photos.

— Okay. How do you decide which photos to save and which to discard?

— Well, it automatically uploads them to the cloud. When I receive a notification about lack of memory, I clear useless photos in Google Photos.

— Do you organize them somehow?

— I would like to, but I don't have time for it. So it is one folder right now.

— How big a problem is this for you?

— Not a problem, Google shows dates for me when I scroll the photos, I don't have a lot of them now.

— Do you trust Google Photos storing your personal photos?

— My biggest fear is losing a photo because it is a precious memory. But I trust Google, I've never had any problems with it.

— Is there anything I should have asked you but didn't?

— I don't know

— Okay. Thank you so much!

Result

• Has problem

• Early adopter

• Will pay to solve the problem